PRIVACY POLICY

Your privacy is important to us. This Privacy Policy explains our policy on collecting, using and disclosing your Personal Information. The processing of your Personal Information is also subject to applicable laws. The Personal Information which you have provided to us previously will be used and processed, and continued to be used and processed by us, in accordance with this Privacy Policy (as amended, varied or revised from time to time). We may amend, vary or revise this Privacy Policy from time to time. If we revise the Privacy Policy, we will post the changes on our website. All personal information furnished by the guests in relation to their transactions with the resort shall be held private and confidential and will not be disclosed to third parties except to the extent as required by law.

A.  GENERAL TERMS AND CONDITIONS

  1. Smoking is strictly prohibited inside the rooms, cottages, and public dining areas. Smoking shall only be allowed at designated smoking areas.
  2. The guest shall observe and heed all safety precautions and warning signs issued by the management within the resort premises.
  3. Food and drinks cannot be brought into the premises of the resort without prior arrangements and payment of corkage fees. Likewise, food and/or drinks prepared by the resort, other than those specifically for take-out, cannot be brought out of the premises of the resort without prior notice to the management.
  4. The resort, its officers, and employees shall not be held liable for any injury, damages, or loss incurred by any person by reason of the consumption of the food and/or drinks brought into the resort, or resort food and/or drinks brought out of the premises without prior arrangement.
  5. The guests are requested to use the resort equipment and facilities with proper care. Any damage caused due to the fault or negligence of the guests shall be charged to their account.
  6. Resort guests are obliged to make an effort to keep the surroundings clean. Guests should refrain from throwing rubbish anywhere other than the strategically located trash bins.
  7. Pets are strictly prohibited within the resort。
  8. Resort guests are expected to behave in a manner not disruptive to the peace of the Resort and of the stay of other guests. The resort management reserves the right to ask misbehaving guest/s to leave the premises of the Resort.
  9. Meals and other services are available at extra cost. Price adjustments, however, may occur without prior notice.

 

B.  BOOKING ARRANGEMENT AND RATES

  1. Reservations may be done through the website or e-mail.
  2. All on-line reservations made through the website should be guaranteed by a credit card.
  3. All room rates are subject to adjustment without prior notice.

 

C.  GUEST REGISTRATION, CHECK-IN AND CHECK-OUT

  1. Guests shall check-in and register at the front desk upon arrival at the resort. During the registration procedure, the guests shall be required to present a valid identification card or any other proof of identity.
  2. Standard check-in time is at 2:00 p.m. while standard check-out time is at 12:00 p.m. Requests for early check-in and/or late check-out are subject to availability. Advance arrangements are required and additional charges may apply.
  3. The check-in and check-out times are to be be strictly observed.
  4. The resort close at 8:00 p.m., hence, overnight staying guests must check-in before said time. Guests arriving after 16:00 are required to inform the property in advance to secure the booking. Please contact the property directly for more information using details from the Booking Confirmation.
  5. The resort reserves the right to remove and transfer the personal belongings of guests who fail to observe the check-out time. Furthermore, failure to check-out on time may subject the guest/s to additional charges.
  6. Room keys must be deposited at the Resort reception whenever guests leave the premises of the Resort and at the time of check-out. Lost keys will be charged against the account of the guest.

 

D.TAX

A Sustainability Tax (Cukai Kelestarian) of MYR3 per room per night is imposed by the Pahang State Government and this tax is absorbed by the resort when you book via our website.

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

 

E.  DAMAGE

Impian Inn reserves its absolute rights to commence any legal action or proceedings against the guests in relation to any damages incurred to the rooms or to the property while in the premise. Impian Inn also reserve it’s absolute rights to charge the credit card of the said damages incurred to the rooms or to the property without any notifications and if such costs of damages are unable to recover fully from the credit card, Impian Inn shall commence a legal proceedings against the guests without prior notice.

F.  SECURITY

  1. Bringing in of fireworks, firearms, and other deadly weapons into the resort is strictly prohibited and violators will be dealt with accordingly.

 

G.  RESORT LIABILITY

  1. Guests are expected to observe the resort policies, including all the safety rules and regulations, warning and danger signs, proper attire and decorum, while inside the premises of the Resort and using its facilities. The guests shall therefor be solely liable for any loss, damage injury, accident or death that may occur due to the negligence, wilful act or disregard of the same by the guests. Furthermore, the guests agree to render the resort, its owners, officers and staff, free and harmless from any claims arising from the use of any of the equipment of facilities in the Resort.
  2. Resort guests shall be responsible for the safekeeping of their valuables and personal belongings. The resort shall not be liable for any loss or damage to the guest’s valuable and personal belongings.
  3. The resort shall not be liable to the guests by reason of any failure or delay in the performance of its obligations if the reason for the delay or failure is force majeure.

 

D I S C L A I M ER

We do not promise that the website will be error-free, uninterrupted, nor that it will provide specific results from its use or content, search or links on it. We cannot ensure that files you download from the website will be free of viruses, contamination or destructive features.

We will not be liable for any damages of any kind arising from the use of this website, including without limitation; direct, indirect, incidental, and punitive and consequential damages. This website serves as a convenient reference on Impian Inn only and as such, Impian Inn makes no guarantee of any specific result from the use of this website or the use of this service and Impian Inn is not liable for the contents of any off-site webpages or websites linked or linking to this website.